Live with us

Help Guides, news and updates

Help guides

You can find information, help and advice about living in your home and the services we provide.

Tenancy guide
Tenancy guide

This guide helps you to understand your tenancy agreement.

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Your service charge
Your service charge

We explain about the rent you pay to live in your home and your service charge.

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Repairs and maintenance guide
Repairs and maintenance guide

This guide is about our repairs and maintenance service that includes the different types of repairs and what you are responsible for.

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Repairs card
Repairs card

Information about reporting a repair by phone, email and online.  

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Health and safety booklet
Health and safety booklet

Giving you advice and information about how to keep safe in your home and what Golden Lane Housing is responsible for.

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It matters – how we help to keep you safe
It matters – how we help to keep you safe

This guide helps you to understand how we help to keep you safe from abuse.

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Complaints booklet
Complaints booklet

Find out how we deal with complaints promptly, politely and fairly.

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News and updates

Catch up with the latest newsletters and information from Golden Lane Housing.

Like our Facebook page or subscribe to our YouTube channel for vlog updates, news and much more.

Annual report calendar 2021
Annual report calendar 2021

Our Annual report calendar has been designed by tenants for tenants. Read about our work and successes and take part in the fabulous activities.

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Voices Together – spring/summer 2021
Voices Together – spring/summer 2021

Bringing you news about our work and tenant involvement

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Voices Together  – autumn/winter 2020
Voices Together – autumn/winter 2020

Bringing you news about our work and tenant involvement.

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Voices Together – spring/summer 2020
Voices Together – spring/summer 2020

Bringing you news about our work and tenant involvement.

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Becoming a Community Benefit Society
Becoming a Community Benefit Society

Information about Golden Lane Housing becoming a Community Benefit Society.  

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Tenant satisfaction survey results 2020
Tenant satisfaction survey results 2020

Giving you the results from last year’s survey.

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Dan and Dave’s 5 cheese macaroni pie recipe
Dan and Dave’s 5 cheese macaroni pie recipe

This recipe comes from Dan and Dave’s Barbadian roots. Learn how to make this delicious dish in a few easy steps.

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