Some of Golden Lane Housing’s information and reports are below.
Allocations and lettings policy
How we assess and applications for housing and referrals. Download the policy.
Find out how we deal with complaints promptly, politely and fairly. Download the booklet.
Corporate social responsibility
Our business activities impact on our customers, employees, partners, the community, the environment and economy. Download the document,
Customer service standards
We want to make sure that you can easily access our services and that when you contact us you receive an excellent standard of customer care. Download the document.
Environmental policy statement
Our environmental goals are under three categories – people, places and passion. Download the policy statement.
Health and safety booklet
Giving advice and information about safety in home and what Golden Lane Housing is responsible for. Download the booklet.
Recharging policy statement
Costs that arise from us carrying out repairs which are normally the responsibility of the tenant are recovered through a recharge. Download the policy statement.
We want our tenants to enjoy a living environment which is safe and where they are protected from abuse. Read the policy.
Empty homes standard
Our Empty homes standard explains what a person can expect in the homes we re-let. Read the standard.
Who we are
Giving an overview about GLH and the work we do. Download Housing for people with a learning disability.
Corporate plan 2019-24
Golden Lane Housing’s plan delivers around three key areas; quality homes, healthy business, and new homes. Download our Corporate plan.
Report and financial statements 2019/20
Giving financial accounts over the 12-month period. Download Report and financial statements 2019.
Social impact report 2020
This report provides a summary of the impact of our services for our tenants, the wider learning disability community and across our organisation. Download our Social impact report 2020.
Tenant satisfaction survey results 2020
Giving you the results from last year’s survey. Download the results.